Partner Success Center Agent
AST SpaceMobile(2 days ago)
About this role
The PSC Agent role is a customer-facing position within the Service Assurance organization responsible for incident intake, service monitoring, communication management, and lifecycle tracking for satellite-to-mobile services. It serves as the primary interface between customers and technical teams, especially during launch, early support, and steady-state operations, ensuring SLA adherence and maintaining customer trust.
Required Skills
- Incident Management
- Customer Service
- Communication
- Monitoring
- Satellite
- Troubleshooting
- NOC
- ServiceNow
- Jira
- Incident Tracking
About AST SpaceMobile
ast-science.comAST SpaceMobile builds a space-based cellular broadband network that delivers direct-to-standard mobile phones from low-Earth orbit, extending existing carrier coverage into rural, maritime, and underserved areas. Its BlueBird satellites use large phased-array antennas and integrated ground/carrier systems to provide broadband without special user hardware. The company partners with major mobile operators worldwide and is commercially focused on connecting the billions of people who lack reliable mobile broadband.
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