Patient Experience and Retention Specialist
Centers for Medicare & Medicaid Services
About this role
The Patient Experience & Retention Specialist role involves executing and overseeing patient experience programs, analyzing satisfaction metrics, and supporting retention initiatives in healthcare centers. The position is focused on improving patient satisfaction, loyalty, and experience through data analysis, process improvements, and collaboration with medical staff.
Skills
Qualifications
About Centers for Medicare & Medicaid Services
cms.govThe Centers for Medicare & Medicaid Services (CMS) is a federal agency within the U.S. Department of Health and Human Services (HHS) that administers the nation's major healthcare programs, including Medicare and Medicaid. CMS is responsible for overseeing the healthcare system in the United States, ensuring access to high-quality healthcare services and improving health outcomes for its beneficiaries. Through its initiatives and regulations, CMS aims to provide a more transparent healthcare system and reduce costs while enhancing care delivery across the nation.
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About Centers for Medicare & Medicaid Services
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Centers for Medicare & Medicaid Services.
Salary
$99k – $142k
per year
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