Customer Experience and Retention Manager

Mindvalley(30 days ago)

RemoteFull TimeManager$107,181 - $141,415 (estimated)Product

About this role

The Customer Experience and Retention Manager at Mindvalley is responsible for developing and executing retention strategies aimed at reducing churn and improving customer experience across the Membership and Premium Programs. This role involves cross-functional collaboration with teams in Product, Marketing, Customer Service, Legal, and Data to analyze churn drivers, optimize refund processes, and enhance external brand perception based on data-driven insights. Key responsibilities include monitoring customer experience metrics, crafting user engagement strategies, and presenting retention metrics to executive stakeholders to drive revenue protection and growth.

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Required Skills

Customer Experience
Retention Strategy
Data Analysis
Refund Policy Development
Churn Analysis
Strategic Recommendations
Cross-Functional Collaboration
Communication Skills
Customer Empathy
Execution Orientation

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About Mindvalley

careers.mindvalley.com

Mindvalley is a global education technology company that focuses on personal transformation, offering innovative solutions via their Quest platform which aims to make learning engaging and addictive. With a vibrant workplace culture, Mindvalley fosters collaboration, creativity, and continuous growth among its diverse team members, representing over 60 nationalities. The company is dedicated to pioneering advancements in learning through AI and data collaboration, striving to create the world's most advanced personal transformation platform. Mindvalley's mission is to elevate human potential and inspire individuals to unlock their full capabilities.