Patient Service Agent - Primary Care Call Center
Mercy(3 days ago)
About this role
The Patient Service Agent at Mercy provides customer service by scheduling patient appointments, assisting with inquiries, and maintaining professional communication in a healthcare call center setting. The role emphasizes compassionate service, accurate documentation, and adherence to healthcare guidelines.
Required Skills
- Customer Service
- Data Entry
- HIPAA
- Communication
- Computer Skills
- Multitasking
- Telephone Etiquette
- Relationship Building
- EMR
- Scheduling
About Mercy
mercy.netMercy is one of the largest U.S. health systems with 44 acute care & specialty hospitals, over 700 physician & outpatient clinics in Arkansas, Kansas, Missouri & Oklahoma.
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