Patient/Guest Relations Representative - Conc and Volunteer Services - Full Time 8 Hour Rotating Shifts (Non-Exempt) (Non-Union)

Events/University Recruiting (2 months ago)

Los Angeles, CAOnsiteFull TimeJunior$42,000 - $59,540Patient Relations

About this role

A Patient/Guest Relations Representative at Keck Medical Center acts as the visible resource for patients, families, visitors, and staff, ensuring a hospitable and professional experience while upholding patient privacy and the institution's service standards. The role supports the hospital’s front-of-house presence and contributes to a welcoming, safe environment.

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Required Skills

Customer Service
Communication
Public Relations
Concierge Services
Patient Escorting
Wheelchair Assistance
Multitasking
Recordkeeping
Bilingual
Confidentiality

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Qualifications

High School Diploma or Equivalent
Associate's Degree (Preferred)
Basic Life Support (BLS) - American Heart Association
Fire Life Safety Training (LA City)

About Events/University Recruiting

usc.edu

The University of Southern California (USC) is a private research university in Los Angeles, founded in 1880. It offers a wide range of undergraduate, graduate, and professional programs across schools such as engineering, business, cinematic arts, medicine, and law, and is known for interdisciplinary research and substantial industry partnerships. USC emphasizes innovation, entrepreneurship, and public service, with large research expenditures, extensive clinical and cultural facilities, and global engagement. Its large alumni network and Los Angeles location provide strong connections to entertainment, technology, and healthcare sectors.

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