Performance Monitoring
Translation Empire(11 months ago)
About this role
A mid-senior contact center quality specialist focused on assessing and improving customer service performance across channels. The role supports leadership with quality metrics, reporting, and development of reference and training materials to uphold service standards and drive continuous improvement.
Required Skills
- Performance Analysis
- Escalation Management
- Quality Assurance
- Call Monitoring
- Process Improvement
- Training Development
- Reporting
- Customer Research
About Translation Empire
translation-empire.pkTranslation Empire is a certified translation services provider that emphasizes quality and customer satisfaction. With a team of qualified translators and experienced project managers, the company guarantees accuracy and timely delivery for all translation projects, ensuring that they meet ISO 9001 and 45001 standards. Utilizing advanced CAT tools, Translation Empire offers a wide range of translation services while also providing certificates of accuracy for their work.
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