Remote Sr. Call Center Representative
TechOp Solutions International(4 months ago)
About this role
A Senior Customer Service Representative at TechOp Solutions supports a federal contact center program as an expert resource for operations and agent development. The role is remote but requires residency in the Hampton Roads area. The position emphasizes maintaining service quality and tool expertise to support federal contact center objectives.
Required Skills
- De-escalation
- Call Takeovers
- Coaching
- Telephony
- Communication
- Quality Assurance
- Training
- Software Testing
- Computer Literacy
Qualifications
- HS Diploma
- Government Suitability
About TechOp Solutions International
techopsolutions.netTechOp Solutions International is a consulting firm specializing in technology and operational resource management. The company offers a range of services designed to help organizations optimize their technology use, streamline operations, and enhance performance. With a focus on delivering tailored solutions, TechOp Solutions leverages industry expertise to support clients in achieving their strategic objectives effectively.
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