Principal Customer Success Manager

OneTrust(1 month ago)

HybridFull TimeManager$127,500 - $191,250Customer Experience

About this role

The Principal Customer Success Manager at OneTrust serves as a trusted advisor to the company’s largest, strategic customers, guiding them from implementation through renewal to ensure value realization and growth. This role focuses on revenue retention and expansion by aligning customer roadmaps with product strategy, evangelizing Trust, and representing customer needs across Sales, Product, Engineering, and Consulting teams. The position engages heavily with executive stakeholders and supports multiple live products as customer relationships scale.

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Required Skills

Relationship Management
Executive Engagement
Account Management
Strategic Alignment
Adoption Metrics
Customer Advocacy
Escalation Management
Cross-Functional Collaboration
ROI Communication
Business Reviews

+6 more

Qualifications

BA/BS in Relevant Subject

About OneTrust

onetrust.com

OneTrust is a platform for responsible data and AI use that helps organizations manage privacy, consent, AI governance, third‑party risk, and regulatory compliance. It connects data and risk teams with tools to automate governance, consent management, risk assessments, and compliance workflows. Companies use OneTrust to reduce legal and operational risk, build trust with customers, and accelerate innovation across global privacy and AI frameworks. Founded in 2016, OneTrust is headquartered in Atlanta.