Customer Success
Standard Metrics(3 years ago)
About this role
A Customer Success Manager at Standard Metrics partners with top venture capital firms and startups to ensure they realize value from the platform and maintain long-term relationships. The role serves as a customer advocate within the company, informing product and data priorities and supporting growth through retention and expansion. Standard Metrics is a remote-first, venture-backed company focused on rebuilding investor relations for customers worldwide.
Required Skills
- Relationship Management
- Stakeholder Engagement
- Account Renewal
- Upselling
- Platform Adoption
- Customer Retention
- Forecasting
- Executive Presentations
- Product Advocacy
- Strategic Planning
+4 more
About Standard Metrics
standardmetrics.ioStandard Metrics is a platform that automates portfolio reporting for venture capital firms and their portfolio companies. It centralizes and standardizes operational and financial metrics into auditable dashboards and reports, reducing manual data collection and improving comparability across companies. Trusted by VC firms worldwide and over 10,000 portfolio companies, Standard Metrics helps streamline investor reporting, benchmarking, and decision-making with repeatable, verifiable metric definitions.
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