Principal Customer Success Manager
Instacart(8 days ago)
About this role
Instacart is seeking a Principal Customer Success Manager to lead a team in deploying and managing AI solutions for retail stores, ensuring strategic growth and operational excellence. The role involves working closely with retail partners, managing cross-functional teams, and supporting large-scale implementations across North America.
Required Skills
- Customer Success
- Account Management
- Change Management
- Retail Technology
- AI
- CRM
- Data Analysis
- Project Management
- Hardware Deployments
About Instacart
instacart.careersInstacart is a grocery technology company that offers same‑day delivery and pickup by connecting consumers with personal shoppers and local retailers through a digital marketplace. It partners with thousands of national and regional stores to power online storefronts, fulfillment and logistics, and offers a subscription service (Instacart+) alongside merchant tools and advertising solutions. Instacart’s platform combines consumer apps, retail integrations, and data-driven tools for inventory, marketing and operations to help retailers reach customers and shoppers get groceries conveniently. The company’s mission centers on making the food people love accessible and convenient through technology and partnerships.
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