Customer Success Manager (Toronto)

Cohere(2 months ago)

HybridFull TimeManager$153,664 - $200,941 (estimated)Revenue

About this role

A Customer Success Manager at Cohere will engage with a diverse range of Enterprise customers to guide them through complex implementations of the company's Language Learning Model (LLM) solutions, ensuring maximum value and adoption. This role involves managing customer onboarding projects, advocating for client needs internally, and collaborating across functions like Sales and Engineering to deliver exceptional outcomes. The ideal candidate has extensive experience with Generative AI solutions, strong communication skills with C-level executives, and a commitment to fostering customer success in the evolving AI landscape.

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Required Skills

Customer Outcomes
Product Deployments
Customer Satisfaction
Onboarding Projects
Change Management
Best Practices
Customer Feedback
Relationship Management
Customer Success Plans
Customer Advocacy

+12 more

About Cohere

cohere.com

Sanity is a platform that provides flexible content management solutions tailored for developers, marketers, and content creators. By utilizing a real-time collaborative editor and structured content, it allows users to build and manage high-performance applications and websites. Sanity’s APIs and flexible data model enable seamless integration with various frameworks and technologies, empowering users to deliver customized content experiences. With features like query-driven content fetching and an extensible plugin system, Sanity is designed to enhance productivity and scalability for teams of all sizes.