Principal Customer Success Manager

Fullstory(2 months ago)

HybridFull TimeSenior$146,783 - $195,343 (estimated)Customer Experience

About this role

The Principal Customer Success Manager at Fullstory serves as a trusted advisor for a portfolio of 10-20 high-value enterprise accounts, focusing on driving product adoption and value from the Fullstory platform. Responsibilities include strategic guidance, managing renewals, mitigating risks, and collaborating with internal teams to enhance customer experiences. The role also involves delivering Executive Business Reviews and advocating for customer needs within product development to align on growth opportunities. Candidates should have over 6 years of relevant experience, especially with large clients and SaaS solutions.

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Required Skills

Customer Success Management
Strategic Guidance
Product Enablement
Product Adoption
Relationship Building
Cross-Functional Collaboration
Executive Presentations
Risk Management
Change Management
Analytical Skills

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About Fullstory

www.fullstory.com

FullStory is a behavioral data platform designed to help businesses understand user sentiment by uncovering insights hidden within user interactions. It enables organizations to analyze and visualize customer behavior, ultimately aiding in the creation of products that foster long-term loyalty. By tapping into user behavior data, FullStory supports the development of better user experiences that meet customer needs effectively.