About this role
A Product Expert (Customer Support Specialist) at Klaviyo serves as a customer-facing expert for Klaviyo’s platform, helping customers succeed as they scale their businesses. The role emphasizes deep product familiarity, AI-driven workflow transformation, and representing Klaviyo’s commitment to exceptional customer experiences.
Required Skills
- Product Support
- Communication
- Troubleshooting
- Zendesk
- Salesforce
- APIs
- DNS
- Networking
- Email Marketing
- E-Commerce
+4 more
Qualifications
- Klaviyo Product Certification
About Klaviyo
klaviyo.comKlaviyo is a B2C CRM and marketing automation platform that unifies AI-powered email and SMS to help ecommerce brands drive growth and retention. It uses customer data, advanced segmentation, and automation flows to deliver personalized, omnichannel experiences across email, SMS, WhatsApp, and more — including AI-driven capabilities via K:AI Agents. Klaviyo emphasizes measurable results with analytics, testing, and integrations with major ecommerce platforms to boost revenue and lifetime value. Companies use it to build targeted lifecycle campaigns, personalized messaging, and data-driven retention strategies at scale.
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