Product Implementation Manager

Tarro(1 month ago)

RemoteFull TimeManager$150,255 - $196,048 (estimated)Technology

About this role

The Product Implementation Manager at Tarro is responsible for overseeing the onboarding and ongoing maintenance of restaurant clients within the platform, ensuring accurate back-end configurations that align with each restaurant's unique operational needs. This role manages a team of over 40 specialists, focusing on optimizing workflows, enhancing customer experience, and improving retention through strategic leadership and process improvements. Additionally, the manager collaborates across multiple departments to guarantee a swift, effective solution to clients' issues, while also driving quality and speed in product implementation.

View Original Listing

Required Skills

Product Implementation
Team Management
Client Onboarding
Configuration Management
Data Analysis
Customer Satisfaction
Project Management
Process Improvement
Communication Skills
Problem-Solving

+5 more

Qualifications

Bachelor’s degree in Industrial Engineering, Management, Management Engineering, Computer Science, Data Analytics, or a related field
Master’s degree (preferred)
5+ years experience in a fast-paced, high-performance startup
3+ years of experience directly managing teams
Extensive experience in project management / process improvement / product implementation
Training and certification in Menu and Voice Ops (expected)

About Tarro

www.tarro.com

Tarro is a technology-driven solution designed to enhance restaurant operations, focusing on streamlining phone ordering, delivery, and marketing efforts. Utilizing a combination of AI and human resources, Tarro enables restaurants to improve efficiency and profitability by reducing wait times, increasing order accuracy, and lowering labor costs. With a strong emphasis on empowering restaurant owners, Tarro serves over 3,000 establishments, helping them achieve significant revenue growth and operational ease without additional staffing burdens. The platform stands out for its commitment to providing tailored solutions that fit the unique needs of diverse restaurant types.