Product Insights Analyst

Flip(26 days ago)

New York, NYOnsiteFull TimeMedior$100,000 - $150,000Product

About this role

The Product Insights Analyst (CX) at Flip is a product-facing analyst role responsible for being a trusted source of truth on call and customer behavior to inform product and customer success decisions. The position is based in Brooklyn and sits on the Product team, working cross-functionally to surface risks, opportunities, and performance narratives. The role requires comfort with ambiguity and translating messy, real-world data into clear, defensible conclusions that influence strategy and communication of ROI.

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Required Skills

Data Analysis
SQL
Call Data
Usage Analytics
A/B Testing
Product Feedback
GTM Enablement
Stakeholder Management
Data Visualization
Communication

+2 more

About Flip

flipcx.com

Flip is a Voice AI company that builds voice-enabled experiences for eCommerce and transportation brands. They help retailers and transport operators deploy conversational interfaces—for customer support, voice shopping, booking and tracking—to improve customer experience and engagement. Flip focuses on integrating voice technology into brands’ existing systems to drive faster service, higher conversions, and more personalized interactions.