Senior Customer Insights Analyst
Contentful
About this role
The Senior Customer Insights Analyst on the Customer Insights & Adoption team is a strategic analytics partner within the CX organization, turning customer data into insights that improve satisfaction, retention, and growth. The role partners across Customer Success, Support, Product, Sales, and the central Data team to surface the voice of the customer and influence business strategy. The analyst will use Insight360 and BI tools to build trusted dashboards and drive data-driven decision making across the company.
Skills
About Contentful
contentful.comContentful is a headless CMS and content infrastructure platform that lets teams create, model, and deliver content across web, mobile, and connected channels via APIs. It offers developer-friendly REST and GraphQL APIs, SDKs, a flexible content model, localization, and delivery through a global CDN. The platform combines an editor-friendly interface, workflows and role-based access for marketers with tools and integrations developers need to build custom experiences. Enterprise-grade scalability, security, and a broad partner ecosystem have made it popular with brands like Kraft Heinz, Mailchimp, and DocuSign.
Recent company news
Equativ, Contentful and Yahoo are among this year’s Digiday Technology Awards finalists
Jul 29, 2025
Contentful Reveals Next Phase of Growth with Modern Digital Experience Vision, Product Innovation, and New Strategic Partnerships
Mar 31, 2025
Contentful CEO Karthik Rau plans to pursue more M&A
Oct 31, 2024
Contentful Careers, Perks + Culture
Jul 10, 2021
Contentful Appoints Karthik Rau As CEO
Apr 11, 2024
About Contentful
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Contentful.
Salary
$143k – $193k
per year