Senior Customer Insights Analyst

Contentful(27 days ago)

HybridFull TimeSenior$143,000 - $193,000Customer Experience

About this role

The Senior Customer Insights Analyst on the Customer Insights & Adoption team is a strategic analytics partner within the CX organization, turning customer data into insights that improve satisfaction, retention, and growth. The role partners across Customer Success, Support, Product, Sales, and the central Data team to surface the voice of the customer and influence business strategy. The analyst will use Insight360 and BI tools to build trusted dashboards and drive data-driven decision making across the company.

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Required Skills

SQL
BI Tools
Insight360
Dashboards
Analytics
Storytelling
Stakeholder Collaboration
Data Stewardship
Cohort Analysis
Segmentation

+6 more

About Contentful

contentful.com

Contentful is a headless CMS and content infrastructure platform that lets teams create, model, and deliver content across web, mobile, and connected channels via APIs. It offers developer-friendly REST and GraphQL APIs, SDKs, a flexible content model, localization, and delivery through a global CDN. The platform combines an editor-friendly interface, workflows and role-based access for marketers with tools and integrations developers need to build custom experiences. Enterprise-grade scalability, security, and a broad partner ecosystem have made it popular with brands like Kraft Heinz, Mailchimp, and DocuSign.