Product Manager - AI & Dialer

OU Education Services(27 days ago)

HybridFull TimeMedior$63,977 - $86,321 (estimated)Operations

About this role

The Product Manager - AI & Dialer at OU Education Services oversees the Capacity AI platform and associated telephony technologies to support online learning operations for the University of Oklahoma System. Reporting to the Senior Director of Operations, this role owns the RingCentral dialer and its Salesforce integration while ensuring reliable, efficient digital workflows and campaigns. The position sits within a growing education technology organization focused on enhancing student experiences and operational excellence. The role is based in Norman, OK with hybrid work options and close collaboration across enrollment, student success, and marketing teams.

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Required Skills

Product Management
AI Platform Management
Dialer Management
Salesforce Integration
Campaign Management
Workflow Design
Workflow Automation
Performance Monitoring
Process Improvement
Metrics Reporting

+13 more

About OU Education Services

oueducationservices.org

OU Education Services is the University of Oklahoma’s online program growth partner, extending OU’s reach by designing and delivering innovative digital education that meets learners’ evolving needs. They partner with academic units to build, market, and scale online degrees and credentials, offering expertise in program and instructional design, learning technology, enrollment management, and student support. By combining OU’s academic strengths with operational infrastructure and marketing capabilities, OUES helps launch and grow high‑quality online offerings to statewide, national, and global audiences.