Product Operations Manager

Cresta(17 days ago)

HybridFull TimeManager$160,000 - $200,000Product

About this role

A Product Operations Manager at Cresta is responsible for building the systems, processes, and insights that enable teams to deliver high-impact product and customer outcomes. The role sits at the intersection of Product, Engineering, Customer Success, and GTM to drive alignment, improve operational efficiency, and enable data-driven decision making. You will help develop best practices for a Forward Deployed Product motion as the company scales enterprise AI products.

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Required Skills

Product Operations
Process Design
Release Management
Metrics
Dashboarding
Cross-Functional Collaboration
Stakeholder Management
Data Analysis
Communication
Launch Readiness

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About Cresta

cresta.com

Cresta is a unified platform for human and AI agents that helps contact centers save money, grow revenue, and deliver better customer experiences. It provides real‑time agent coaching and conversational AI (virtual agents and assisted workflows), plus analytics and quality insights that reduce handle time, increase conversions, and boost agent productivity. Cresta integrates with existing contact‑center systems and CRMs so enterprises can deploy AI assistance and supervised autonomous agents across support and sales channels. The platform is designed to drive measurable ROI through automated coaching, real‑time guidance, and outcome‑focused analytics.