Product Specialist - Technical Support

Coveo(4 months ago)

HybridFull TimeJunior$60,632 - $81,027 (estimated)Customer Support

About this role

A Product Specialist at Coveo who is part of the technical support team focused on delivering exceptional customer experiences with the Coveo platform. The role emphasizes collaboration, continuous learning, and contributing to a knowledge-driven support culture.

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Required Skills

Python
JavaScript
CSS
HTML
Communication
Troubleshooting
Collaboration
Knowledge Sharing
Scrum

About Coveo

coveo.com

Coveo is an AI-driven relevance platform that delivers enterprise search, recommendations, and personalization to power more relevant digital experiences across websites, e‑commerce, and customer service. Its SaaS Relevance Cloud uses machine learning and analytics to optimize search results, surface personalized content and product recommendations, and extract actionable insights from customer interactions. Coveo provides APIs, connectors, and integrations with CRM, CMS, and commerce systems to embed contextual search and recommendations across channels. Organizations use Coveo to boost conversions, improve self‑service, and reduce support costs by delivering timely, personalized results.