Technical Support Engineer
Ivanti(1 month ago)
About this role
The Technical Support Engineer at Ivanti is the front-line technical representative who delivers expert assistance to customers to ensure product reliability and satisfaction. The role supports global customers of Ivanti’s Everywhere Work solutions, contributes to improving product quality through collaboration with engineering and reliability teams, and helps build the support organization’s knowledge base and capabilities. The position emphasizes continuous learning and teamwork in a diverse, customer-focused environment.
Required Skills
- Troubleshooting
- Customer Support
- Communication
- Documentation
- Testing
- Escalation
- Knowledge Sharing
- Mentorship
- Log Analysis
- SQL
+7 more
Qualifications
- 2-4 Year Degree in IS or IT
- Neurons for ITSM Administrator Certification
- KCS Certification
About Ivanti
ivanti.comIvanti is an IT and security software company that finds, heals, and protects devices automatically so employees can work better from anywhere. Its platform combines unified endpoint management, patch and vulnerability management, IT asset discovery, IT service management, and endpoint security to secure and manage devices across physical, virtual and cloud environments. Ivanti emphasizes automation to reduce risk, shrink attack surface, and improve the digital employee experience. Enterprises use Ivanti for integrated, scalable device lifecycle and security controls that reduce downtime and exposure.
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