Product Support Analyst
SeatGeek(1 month ago)
About this role
The Product Support Analyst provides technical SaaS support to SeatGeek clients, reporting to the Support Manager and working closely with internal teams. The role focuses on maintaining product knowledge, supporting integrations, and ensuring excellent customer experiences while participating in ongoing training. It is a client-facing position that values learning, collaboration, and a passion for live events and software.
Required Skills
- Technical Support
- Ticketing
- Troubleshooting
- Prioritization
- Escalation
- Case Management
- Product Knowledge
- HTML
- CSS
- SQL
+5 more
About SeatGeek
seatgeek.comSeatGeek is a mobile-first ticketing marketplace and search engine that helps fans discover and buy tickets for sports, concerts, theater, and other live events. It aggregates inventory from primary and secondary sellers, offers interactive seating maps and a proprietary "Deal Score" to surface value, and shows clear pricing and seat views. For teams, venues, and promoters it provides ticketing technology, white‑label solutions and APIs to manage sales and distribution. Fans use SeatGeek for price comparison, personalized event recommendations, and mobile ticketing.
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