Product Support Specialist (NAMER hours)

Sprout Social(30 days ago)

RemoteFull TimeJunior$54,432 - $73,160 (estimated)Customer Support

About this role

The Product Support Specialist is a remote, Philippines-based member of Sprout Social’s Customer Support team who serves as a primary contact for customers using the Sprout Social platform. The role emphasizes building product knowledge, contributing to a high-quality customer experience, and partnering with cross-functional teams like Sales, Product and Engineering. It offers structured onboarding and ongoing development to support career growth within support and other areas of the company.

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Required Skills

Email Support
Chat Support
Screen Sharing
Technical Troubleshooting
Customer Satisfaction
Quality Control
Response Time
Product Expertise
Problem Solving
Communication

About Sprout Social

sproutsocial.com

Sprout Social is a Chicago-based cloud platform (founded in 2010) for social media management that helps organizations plan, publish and measure their social presence. Its product suite covers publishing and scheduling, engagement and customer care, social listening, analytics and influencer marketing to drive social ROI. Trusted by over 30,000 brands, Sprout emphasizes collaboration, data-driven insights and integrations across major social channels, and offers a trial to get started.