Stripe

Product Support Operations, Team Lead

Stripe(1 day ago)

HybridFull TimeManager$153,163 - $198,751 (estimated)Customer Support
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About this role

A manager role within Stripe’s Delivery Center focused on ensuring high-quality customer support and exceptional user experience for Stripe’s global user base. This player-coach position partners with cross-functional teams and oversees Operations Associates to help scale support capabilities and maintain service standards.

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Required Skills

  • Coaching
  • Team Management
  • Performance Management
  • Troubleshooting
  • Process Improvement
  • Capacity Planning
  • Scheduling
  • Recruitment
  • Mentoring
  • Reporting

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Stripe

About Stripe

stripe.com

Stripe is a financial infrastructure platform that provides a suite of APIs and tools to power online and in-person payments and commerce for internet businesses of all sizes. Its product set includes payment processing, billing and subscriptions, marketplace payouts, fraud prevention, card issuing, tax and reporting, and global payment method and currency support. Developers and companies choose Stripe for its clean APIs, extensive documentation, and integrated compliance and developer tooling. Stripe also offers advanced capabilities — including AI-driven features, treasury and embedded-finance tools — to help businesses scale and grow revenue.

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