Team Lead – Medication Access & Support Programs

Maven Clinic(1 month ago)

RemoteFull TimeMedior$89,000 - $105,000Member Services

About this role

Maven is hiring a Team Lead to support frontline Member Services associates on a medication access and pharmacy-supported care program. The role is a player‑coach position embedded in daily operations, focused on ensuring healthy queues, supporting associates, and enabling high-quality member experiences. It requires partnering across teams to resolve escalations and help implement operational improvements. The position is fully remote and serves members across varied shifts.

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Required Skills

Real Time Execution
Queue Ownership
Queue Monitoring
Coaching
Quality Reviews
Onboarding
Escalations
Issue Resolution
SOPs
Pharmacy Workflows

+5 more

About Maven Clinic

mavenclinic.com

Maven Clinic is a virtual-first women’s and family health company that partners with employers to deliver comprehensive reproductive and family care as an employee benefit. It helps companies retain diverse talent, improve health outcomes, and reduce maternity and fertility costs by supporting every path to parenthood—pregnancy, fertility and egg freezing, adoption, surrogacy, infant care, breastmilk shipping, and manager training. Maven combines clinical specialists, care navigation, and benefits integration to provide coordinated telehealth and support across the family-building journey. Employers adopt Maven to boost retention, employee wellbeing, and manage related healthcare spend.