Customer Support Lead

Risk Ledger

1 month ago

4.9 on Glassdoor

London, United Kingdom

Hybrid

Full Time

Manager

1 applicant

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About this role

The Support Team Lead at Risk Ledger will establish and develop a user‑experience centric, proactive Support function as the company scales. This role owns day‑to‑day performance and long‑term development of the Support team, shaping processes, SLAs, escalation paths and cross‑functional collaboration to improve customer outcomes. The lead will act as a player‑coach, escalate complex issues, and use support data to influence product, security and commercial priorities.

Skills

About Risk Ledger

riskledger.com

Risk Ledger is a real‑time supply‑chain and third‑party cyber risk management platform that helps organisations centralise vendor security profiles and monitor supplier risk continuously. It automates assessments, questionnaires and evidence collection, and provides dashboards and workflows to prioritise and remediate supplier vulnerabilities. Designed for security, procurement and risk teams at enterprises and mid‑market organisations, it enables faster incident response and scalable vendor assurance. Risk Ledger’s "Defend‑as‑One" approach emphasises shared visibility across the supply chain so every link can be secured.