Product Support Specialist (Wed-Sun)

Anthropic(4 days ago)

HybridFull TimeJunior$88,003 - $116,847 (estimated)Support/Customer Service

About this role

Anthropic is looking for a Product Support Specialist to deliver AI systems safely to users by providing technical support and resolving user issues. The role involves deep product expertise, customer interaction, and collaboration with engineering teams to improve support processes and share knowledge.

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Required Skills

API Debugging
SaaS Support
Technical Support
Customer Service
Troubleshooting
Support Processes
Technical Documentation
Authentication
Scripting
Team Collaboration

About Anthropic

anthropic.com

Anthropic is an AI safety and research company focused on building reliable, interpretable, and steerable AI systems. It develops large language models (branded as Claude) and offers APIs and enterprise products that let organizations integrate conversational AI with safety-focused controls, moderation, and privacy features. The company prioritizes interpretability and alignment research, publishes technical work, and engages with policymakers to reduce risks from advanced AI. Customers choose Anthropic for its safety-first approach, controllability tools, and research-driven models.

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