Program Lead - Global Consumer CX

The Program Lead - Global Consumer CX defines and drives the end-to-end support strategy and customer experience for consumers globally within the Post-Order Consumer CX vertical. This role focuses on reducing upstream defect rates, designing and executing consumer support policies, and leveraging AI-first solutions to transform the customer experience at scale. The position requires strong analytical skills, strategic thinking, and the ability to influence cross-functional stakeholders in a global environment.