Program Manager, Customer Success Operations

Domino Data Lab(1 month ago)

HybridFull TimeSenior$118,000 - $147,000Customer Success Operations

About this role

Udemy is hiring an experienced Program Manager to join the Customer Success Operations team to develop, implement, and maintain programs that enhance customer experience, drive retention, and support organizational growth. The role partners with cross-functional teams and CS leadership to deliver standardized processes, playbooks, and continuous improvement for customer success initiatives. This position is focused on operational excellence and enabling the Customer Success organization through training, documentation, and program ownership.

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Required Skills

Project Management
PM Tools
Collaboration
Communication
Program Design
Process Improvement
Documentation
Performance Monitoring
Training
CRM

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About Domino Data Lab

careerpuck.com

Puck (Careerpuck) is a talent discovery platform that helps companies "find your people" by surfacing curated candidate and team profiles. It focuses on improving candidate quality and cutting through sourcing noise with features like exploreable team profiles and daily highlights. Puck offers an app and paid plans for hiring teams and recruiters, delivering candidate insights and streamlined workflows. Teams use it to speed sourcing and make higher‑confidence hiring decisions.

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