Customer Success Program Coordinator
Achievers(1 month ago)
About this role
The Billing & CS Program Coordinator at Achievers supports the Customer Success organization by ensuring operational readiness for all customer invoicing and related workflows. The role focuses on preparing accurate monthly, quarterly, and one-time invoices in partnership with Finance and maintaining documentation and audit trails. It also provides operational and administrative support to Customer Success, and contributes to process improvements that enhance efficiency and scalability across billing and CS operations.
Required Skills
- Billing Operations
- Workflow Management
- Data Validation
- Process Documentation
- Operational Readiness
- Customer Success Support
- Administrative Support
- Meeting Preparation
- Process Improvement
- Cross-Functional Collaboration
+5 more
About Achievers
achievers.comNew Relic is a cloud-based observability platform that helps engineering and operations teams instrument, monitor, and troubleshoot applications and infrastructure in real time. It ingests metrics, traces, logs, and events and offers APM, distributed tracing, logs management, synthetic checks, infrastructure monitoring, dashboards, alerting, and AI-driven insights. The platform emphasizes a unified data model and developer-friendly agents, APIs, and query language (NRQL), plus broad integrations with cloud and DevOps tools. Organizations use New Relic to speed root-cause analysis, optimize performance and reliability, and measure against service-level objectives.