Program Manager, VoC
S C A N(1 month ago)
About this role
The Program Manager at SCAN leads the enterprise Voice of the Customer (VoC) initiative to capture and activate member feedback and shape a member-focused culture. This role is central to synthesizing insights across channels and partnering across the organization to inform strategy and improve senior healthcare experiences. The position supports SCAN’s mission of keeping older adults healthy and independent.
Required Skills
- VoC
- Program Management
- Data Analysis
- Storytelling
- CX Tools
- Stakeholder Management
- Change Management
- Journey Mapping
- Experience Design
- Continuous Improvement
+5 more
Qualifications
- Bachelor's Degree
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