PSA PACS | Executive, Contact Centre (C)
Chevening Awards(2 months ago)
About this role
This role provides efficient, high-quality telephone servicing to Prudential customers, including agents and policyholders, ensuring their needs are met and expectations exceeded. The incumbent supports achievement of team KPIs across service levels, customer satisfaction, operational performance, and people development.
Required Skills
- Customer Service
- Telephone Servicing
- Communication
- Mandarin
- Chinese Dialects
- Empathy
- Listening Skills
- Process Improvement
- Teamwork
Qualifications
- Diploma
- Degree
About Chevening Awards
chevening.orgSince 1983, Chevening has brought over 60,000 exceptional professionals from around the world to study in the UK through scholarships and fellowships funded by the UK Government. This unique opportunity has helped to elevate careers, transform communities, shift and deepen perspectives, and build intercontinental bridges.
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