QA Analyst
Bill Gosling Outsourcing
About this role
A Quality Assurance (QA) Analyst at Bill Gosling Outsourcing evaluates the quality of customer interactions across inbound/outbound calls and email to ensure adherence to company standards and enhance the customer experience. The role contributes to the quality management system by supporting process consistency, reporting on performance metrics, and informing training needs. The analyst is part of the QA team and reports to the QA Team Leader within the company's global outsourcing operations.
Skills
Qualifications
About Bill Gosling Outsourcing
billgosling.comDiscover tailored outsourcing solutions with Bill Gosling Outsourcing, from BPO services to accounts receivable management, CX, and contact center solutions.
Recent company news
Workday BlogWorkday Podcast: How Bill Gosling Outsourcing Set Itself Up for AI-Powered Growth
Oct 3, 2024
Business WireBill Gosling Outsourcing Acquires MattsenKumar
Apr 13, 2023
Nearshore AmericasBill Gosling to Launch Another Delivery Center in Costa Rica
Mar 22, 2021
Business Wire IndiaCanadian Outsourcing Firm Bill Gosling Outsourcing Acquires Indian BPO MattsenKumar, Broadens Global Capabilities
Apr 14, 2023
InsideARMBill Gosling Outsourcing’s Operations Take Flight in Costa Rica, Creating 300+ New Jobs
Nov 18, 2019
About Bill Gosling Outsourcing
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Bill Gosling Outsourcing.
Salary
$41k – $56k
per year
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