Quality Assurance Analyst
Probe Group
About this role
This role involves monitoring customer service agent interactions to assess performance, ensure quality standards are met, and support ongoing improvement. Responsibilities include conducting audits, analyzing interactions, preparing reports, and providing feedback to enhance service quality.
Skills
About Probe Group
probe.groupWe are leaders in CX and BPO services with a clear purpose: to consistently deliver meaningful experiences by empowering people, driving innovation and harnessing technology.
Recent company news
Al JazeeraInvestigators probe group that arranged ‘trafficking’ flights out of Gaza
Nov 15, 2025
Bloomberg.comKKR Said to Be in Advanced Talks to Buy Australia’s Probe Group
Sep 29, 2021
AFRMorgan Stanley kicks off buyer search for outsourcing group Probe
Jul 6, 2021
Mining WeeklyProbe Mining Group leading the way for integrated solutions for productivity, safety
May 12, 2022
Australian Broadcasting CorporationCentrelink's outsourced debt collection accused of claiming to be Aus. Gov.
Feb 21, 2017
About Probe Group
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Probe Group.
Salary
$56k – $76k
per year