Quality Consultant - Data Excellence
Bill Gosling Outsourcing(1 month ago)
About this role
A Quality Consultant at Bill Gosling Outsourcing audits customer interactions (telephone, email, and chat) against client-specific guidelines to ensure minimal quality variance while meeting productivity targets. The role focuses on providing detailed written feedback, participating in calibration and training, and implementing client updates to maintain consistent, high-quality service.
Required Skills
- Quality Auditing
- Conversation Evaluation
- Feedback Writing
- Calibration
- Productivity Targets
- Client Training
- Communication
- Attention To Detail
About Bill Gosling Outsourcing
billgosling.comDiscover tailored outsourcing solutions with Bill Gosling Outsourcing, from BPO services to accounts receivable management, CX, and contact center solutions.
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