Real Time Analyst
Probe Group(1 month ago)
About this role
A Real-Time Analyst at Probe Group monitors and ensures alignment between forecasted and actual call center activity, helping maintain accurate staffing levels across shifts. The role supports operational continuity and cross-functional coordination to sustain service quality and workforce data integrity.
Required Skills
- Real-Time Monitoring
- Schedule Adherence
- Forecasting
- Reporting
- Workforce Management
- Data Analysis
- Communication
- Shift Scheduling
About Probe Group
probe.groupWe are leaders in CX and BPO services with a clear purpose: to consistently deliver meaningful experiences by empowering people, driving innovation and harnessing technology.
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