Representative, Member Success
SPINS(22 days ago)
About this role
The Member Success Representative at SPINS supports retailers, distributors, and brand/manufacturer members to ensure they receive exceptional value throughout their relationship with SPINS IX‑ONE. The role focuses on retention, renewals, onboarding excellence, lifecycle management, and advancing data accuracy and digital enablement for members. It requires close partnership with internal teams to drive member satisfaction and operational efficiency.
Required Skills
- Onboarding
- Relationship Management
- Training
- Client Support
- Member Retention
- Proactive Outreach
- Communication
- Analytical Thinking
- Strategic Thinking
- Collaboration
+2 more
About SPINS
spins.comSpins is a retail data and analytics firm focused on the health-and-wellness, natural, organic, and specialty CPG channels. It delivers syndicated and custom product intelligence, consumer insights, and analytics tools that help brands and retailers optimize assortment, merchandising, pricing, and innovation. Spins combines POS, e-commerce and panel data to surface category performance, trends, and shopper behavior across channels. Its customers—CPG manufacturers, retailers and health-focused organizations—use its insights to guide product launches, category strategy, and go-to-market decisions.
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