RRN00017016 - Service Desk Associate
Accenture Federal Services(18 days ago)
About this role
The role involves providing Level 1 technical support for clients through various communication channels, troubleshooting issues, and ensuring smooth operation of systems. It requires strong communication skills and a customer service orientation, supporting remote users and working in a rotational shift schedule.
Required Skills
- Service Desk
- Incident Management
- ITSM Tools
- Microsoft 365
- Active Directory
- Troubleshooting
- Customer Service
- Remote Support
- Remote Desktop
- Communication
About Accenture Federal Services
accenture.comAccenture is a global professional services firm that helps organizations transform through strategy, consulting, technology and operations. It combines deep industry expertise with advanced capabilities in cloud, AI, security and digital services to design, build and run scalable solutions. Accenture works with clients across industries to prioritize business strategy, technology readiness and organizational readiness to accelerate value. The company is known for its large global delivery network and partnerships with major technology providers to support end-to-end change from strategy to implementation.
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