SaaS Technical Account Manager
Murex(1 month ago)
About this role
The Technical Account Manager (TAM) at Murex serves as a trusted technical advisor and advocate for SaaS clients, ensuring technical services deliver maximum value and align with client objectives. The role acts as a bridge between technical delivery teams and Client Evolution Teams to maintain service quality, drive improvement opportunities, and support client success. The TAM is focused on planning and delivering technical engagements, monitoring service performance, and providing proactive technical guidance.
Required Skills
- Client Relations
- Account Planning
- Technical Advisory
- SLA Management
- Incident Management
- Root Cause Analysis
- Monitoring
- Ticketing Systems
- Reporting
- DevOps Collaboration
+1 more
Qualifications
- Bachelor's Degree in Computer Science or related field
About Murex
murex.comTransform IT infrastructure, meet regulatory requirements and manage risk with Murex capital markets technology solutions and MX.3.
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