Technical Account Manager

NICE(1 month ago)

HybridFull TimeSenior$141,107 - $188,810 (estimated)Customer Support

About this role

The Technical Account Manager (TAM) is a trusted advisor responsible for post-implementation relationship management and ensuring customers realize maximum value from NICE solutions. The role serves as the primary interface between customers and NICE support organizations, handling escalations, driving technical resolution, and aligning service activities with customer priorities. The TAM also supports transitions, advocates customer needs to product teams, and helps maintain operational readiness for designated accounts.

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Required Skills

Account Management
Escalation Management
Technical Communication
Customer Success
Root Cause
Problem Solving
Stakeholder Communication
SLA Management
CSAT Improvement
Integration Knowledge

+5 more

About NICE

nice.com

NICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.