Associate IT Service & Incident Analyst
Global Payments(3 months ago)
About this role
This role is part of Global Payments’ IT service management team supporting payment solutions and ensuring high availability of client services. The position focuses on managing the lifecycle of incidents, changes, and problems to support operational continuity and process improvement. It works with cross-functional technical teams and stakeholders to uphold service delivery standards.
Required Skills
- Incident Management
- Change Management
- Problem Management
- Root Cause Analysis
- Ticketing Systems
- Escalation Management
- Trend Analysis
- SLA Management
- Service Transition
- Communication
Qualifications
- Bachelor's Degree
- ITIL Foundations
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