Sales Quality Assurance Coordinator
Intermex Wire Transfer(7 days ago)
About this role
The Sales QA Coordinator at Intermex Wire Transfer is the steward of sales quality and compliance, focused on ensuring consistent, high-integrity customer interactions. The role supports operational standards by identifying performance trends and aligning the sales organization with company expectations. This position works closely with leadership to maintain and improve sales quality benchmarks.
Required Skills
- Quality Monitoring
- Call Auditing
- Data Analysis
- Process Improvement
- Coaching
- CRM
- Bilingual Spanish
- Communication
- Detail Oriented
- Calibration
About Intermex Wire Transfer
intermexonline.comIntermex (International Money Express) is a remittance company that helps customers send money safely and securely to Latin America and the Caribbean. It offers online and in-person transfers with multiple payout options such as cash pickup, bank deposits and mobile wallets through a broad agent network and digital portal. Intermex emphasizes ease of use with tools like an online calculator, competitive pricing and fast delivery. The company focuses on serving immigrant communities with multilingual customer support and accessible payment options.
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