Scale Customer Engineer, EMEA Market - Paris

Aircall(13 days ago)

Paris, FranceOnsiteFull TimeJunior$73,951 - $98,369 (estimated)Customer Success

About this role

A Scale Customer Engineer (SCE) at Aircall is a customer-facing role focused on ensuring SMB and long-tail customers onboard successfully, adopt the product rapidly, and remain healthy at scale. The SCE partners with Account Managers and cross-functional teams to improve the scaled onboarding experience and shape customer-facing resources.

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Required Skills

Onboarding
Webinars
Presentation
CRM
Documentation
Telemetry
Collaboration
Customer Health
SaaS Configuration
Data Analysis

About Aircall

aircall.io

Aircall is a cloud-based business phone system and intelligent customer communications platform for SMBs and enterprises. It unifies voice and messaging channels (voice, SMS/MMS, WhatsApp and social), adds AI-powered features like real-time coaching, automated call summaries and AI voice agents, and provides routing, recording, analytics and collaboration tools. The platform integrates deeply with CRM and helpdesk systems—260+ integrations including HubSpot and Salesforce—and serves over 20,000 customers worldwide. Founded in 2014 in Paris with operations in New York, Aircall positions itself as a human-first, AI-powered communications solution for sales and support teams.