Manager, Techical Customer Success (Scale)

Netskope(18 days ago)

HybridFull TimeManager$136,496 - $177,493 (estimated)Customer Success

About this role

The Manager of Scaled Customer Success will lead global efforts to scale engagement for mid-market customers by combining digital automation and strategic human-led interactions. The role focuses on building a world-class Digital Touch program, driving adoption and retention, and increasing customer value realization. This leader will manage a growing Customer Success team and implement data-driven processes and tooling to reduce churn and streamline deployments.

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Required Skills

Customer Success
Team Leadership
Process Improvement
Automation
AI Tools
Data Analysis
Health Scoring
Risk Management
Gainsight
SaaS

Qualifications

Bachelor's Degree

About Netskope

netskope.com

Netskope is a cloud-native security company that helps organizations secure cloud services, web traffic, and private applications while protecting data and AI workloads across users, devices, and locations. Its platform provides unified visibility and control with SASE and SSE capabilities — including CASB, DLP, SWG, ZTNA, cloud firewall, threat protection, and API-based controls — to stop data loss and advanced threats in real time. Enterprises use Netskope to simplify security operations, enforce zero-trust access, and optimize application performance and compliance as they adopt cloud and AI services.