Scaled Customer Success Manager (Public Sector)

Box(1 month ago)

HybridFull TimeManager$81,000 - $101,500Customer Success

About this role

The Scaled Customer Success Manager, Public Sector at Box is responsible for nurturing and scaling post-sales relationships to drive user adoption, business value, and retention across a large portfolio of public sector customers. The role emphasizes an AI-first approach, working cross-functionally to represent the voice of the customer and improve Box’s scaled engagement programs. This position requires proactive customer outreach, creativity in engagement strategies, and advocacy to help customers succeed with Box’s platform.

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Required Skills

Customer Success
Post-Sales
Adoption
Product Knowledge
Prioritization
Project Management
AI Mindset
High-Touch
One-To-Many
Playbook Development

+8 more

Qualifications

Degree

About Box

box.com

Box is a cloud content management and file-sharing platform that helps organizations securely store, manage, and collaborate on files across devices and teams. It provides secure file sharing, content lifecycle and workflow automation, metadata/search, e-signature and analytics, and enterprise-grade security and compliance controls (encryption, DLP, CASB, SOC/ISO/HIPAA support). Box integrates with major productivity and business apps (Microsoft 365, Google Workspace, Salesforce, Slack), and exposes APIs and developer tools so companies can build custom apps and embed secure content services into their workflows. Companies choose Box for centralized governance, scalable cloud storage, and secure collaboration across distributed workforces.