Scaled Customer Success Manager (Public Sector)

Box(1 month ago)

HybridFull TimeManager$71,000 - $91,500Customer Success

About this role

The Scaled Customer Success Manager, Public Sector at Box will manage a large portfolio of post-sales public sector customers to drive adoption, retention, and measurable business value. The role focuses on launching scaled engagement playbooks, leveraging AI and customer data to build adoption strategies, and acting as the voice of the customer internally. The position partners cross-functionally with Sales, Marketing, and Consulting to mitigate churn risk and optimize customer outcomes.

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Required Skills

Customer Success
Account Management
Adoption
Retention
Project Management
Prioritization
Product Knowledge
AI Mindset
Data Analysis
Playbook Development

+3 more

Qualifications

Degree

About Box

box.com

Box is a cloud content management and file-sharing platform that helps organizations securely store, manage, and collaborate on files across devices and teams. It provides secure file sharing, content lifecycle and workflow automation, metadata/search, e-signature and analytics, and enterprise-grade security and compliance controls (encryption, DLP, CASB, SOC/ISO/HIPAA support). Box integrates with major productivity and business apps (Microsoft 365, Google Workspace, Salesforce, Slack), and exposes APIs and developer tools so companies can build custom apps and embed secure content services into their workflows. Companies choose Box for centralized governance, scalable cloud storage, and secure collaboration across distributed workforces.