Senior Agent, Customer Service (Turkish Speaker)
OKX(1 month ago)
About this role
A Multilingual Customer Support Specialist at OKX provides language-specific assistance to global customers of the exchange and OKX Wallet, serving as a point of contact for inquiries and feedback. The role supports 24x7 operations, works closely with internal teams and external partners, and helps maintain service quality and customer trust in a fast-paced, multinational environment.
Required Skills
- Customer Support
- Multilingual Support
- Communication
- Stakeholder Collaboration
- Product Knowledge
- Issue Escalation
- Relationship Management
- Problem Solving
- Time Management
- Quick Learning
+2 more
Qualifications
- Diploma in Finance, Customer Service, Linguistics or Related Field
About OKX
okx.comOKX is a global cryptocurrency platform that lets users buy, sell, trade and store Bitcoin, Ethereum and hundreds of other tokens via its exchange, mobile app and custodial wallet. It offers spot, margin and derivatives trading, staking and savings (earn) products, a DeFi gateway and an NFT marketplace, along with developer APIs and institutional services. OKX targets both retail and professional traders with advanced trading tools, deep liquidity and security controls, while positioning itself as a Web3 infrastructure provider for global markets.
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