About this role
A Claims Specialist at Airbnb supports hosts and guests by ensuring fair, timely, and policy-driven resolution of property, liability, and brand-risk claims under AirCover protections. The role focuses on investigative rigor, empathy, and sound judgment to resolve complex disputes and safeguard community trust. It involves collaboration with internal stakeholders, third-party administrators, and leadership to de-escalate high-risk situations and maintain safety and belonging.
Required Skills
- Claims Investigation
- Case Management
- Fraud Detection
- Dispute Resolution
- Customer Service
- Stakeholder Management
- Negotiation
- Communication
- Time Management
- Policy Compliance
+3 more
Qualifications
- Bachelor’s Degree or equivalent
About Airbnb
airbnb.comAirbnb is a global travel marketplace that connects people seeking short-term lodging and local experiences with hosts who list unique homes, apartments, boutique stays, and activities. Beyond accommodations, it offers curated “Experiences” (tours, classes, guided activities) and tools for hosts such as pricing, calendar management, secure payments, and protection programs. Travelers choose Airbnb for its wide selection of distinctive listings, community reviews and trust-and-safety features, and a convenient booking platform available worldwide.
Apply instantly with AI
Let ApplyBlast auto-apply to jobs like this for you. Save hours on applications and land your dream job faster.
More jobs at Airbnb
Similar Jobs
Claims Resolution Partner (ADESA)
Carvana(22 days ago)
Product Lead, Disputes & Scams
Block(21 days ago)
Senior Adjuster - Professional Liability
Foundation Risk Partners(1 month ago)
Fraud and Risk Associate, (Daytime)
FanDuel(13 days ago)
Sr. Liability Claims Adjuster
Steadily(2 months ago)
Investment Banking Associate: Restructuring
GLC Advisors & Co., LLC(2 years ago)