Product Lead, Disputes & Scams

Block(21 days ago)

RemoteFull TimeSenior$168,300 - $297,000Product Management

About this role

Cash App (Block) is hiring a Product Lead to own the disputes and scams customer experience, a core trust and safety area for its financial ecosystem. The role focuses on scaling dispute resolution across Cash App payment products and improving customer outcomes through transparent, fair, and compliant experiences. This position operates in a high-impact environment at the intersection of product strategy, risk, and regulatory expectations.

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Required Skills

Product Management
Dispute Resolution
Fraud Prevention
Risk Management
Regulatory Compliance
Data Analysis
Metrics Definition
Cross-Functional Leadership
Stakeholder Management
Machine Learning Collaboration

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About Block

block.xyz

Block, Inc. builds technology to increase access to the global economy by connecting businesses and consumers across commerce, payments, and financial services. Its ecosystem includes Square (merchant point‑of‑sale, payments, hardware and business tools), Cash App (peer‑to‑peer payments, banking, investing and crypto), Afterpay (buy‑now‑pay‑later), TIDAL (music streaming), Bitkey (blockchain/security products) and Proto (R&D and product incubation). Block offers payments processing, merchant services, lending, payroll, subscriptions, developer APIs and integrated hardware aimed at simplifying commerce for small businesses and individuals. The company emphasizes developer-friendly tools and consumer apps to expand financial inclusion globally.