Senior Collections Specialist

Upstart(1 month ago)

RemoteFull TimeSenior$54,900 - $75,960Collections

About this role

A Senior Collections Agent at Upstart is part of the collections team within a digital-first lending marketplace, supporting the company’s mission to expand access to affordable credit. The role is remote and operates across US time zones, contributing to a performance-driven organization that emphasizes empathy, regulatory compliance, and continual improvement. Employees are hourly, eligible for benefits, bonuses, and equity as part of the total compensation package.

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Required Skills

Collections
Negotiation
Empathy
Delinquency Management
Compliance
KPI Management
Time Management
Settlement Negotiation
De-escalation
Performance Analysis

About Upstart

upstart.com

Upstart is an AI-driven lending platform that partners with banks and credit unions to offer personal loans, auto refinancing, and debt consolidation while expanding access to affordable credit. Founded by ex-Googlers, it uses a proprietary underwriting model that goes beyond FICO—incorporating signals like schools attended, area of study, academic performance, and work history—to identify high-quality borrowers, including those with limited credit history. Consumers can check rates online with no impact to their credit and access fast funding with transparent pricing and no hidden fees. Financial institutions integrate Upstart to originate loans more efficiently and reach underserved borrowers.