Senior Complaints Specialist

Upstart(8 days ago)

RemoteFull TimeSenior$25.48 - $25.48Customer Service / Customer Experience

About this role

Upstart is a digital-first company focused on reducing borrowing costs through AI-driven credit access. The company fosters a flexible work environment and values innovation and impactful work, especially in financial services and customer experience.

View Original Listing

Required Skills

Customer Service
Complaint Investigation
Regulatory Compliance
Investigation
Written Communication

About Upstart

upstart.com

Upstart is an AI-driven lending platform that partners with banks and credit unions to offer personal loans, auto refinancing, and debt consolidation while expanding access to affordable credit. Founded by ex-Googlers, it uses a proprietary underwriting model that goes beyond FICO—incorporating signals like schools attended, area of study, academic performance, and work history—to identify high-quality borrowers, including those with limited credit history. Consumers can check rates online with no impact to their credit and access fast funding with transparent pricing and no hidden fees. Financial institutions integrate Upstart to originate loans more efficiently and reach underserved borrowers.

View more jobs at Upstart →